An IT specialist at a tidy desk with laptops and new devices

Solutions · IT and operations

Fix it once. Never write the ticket reply again.

VPN setup, printer drivers, new laptops: IT answers the same questions all week. Show the fix once and send the guide, with sensitive details blacked out before anything leaves your computer.

The problem

What it costs today.

  • The same tickets, answered from scratch
  • Runbooks that are out of date the day after an upgrade
  • Sensitive screens that cannot be pasted into a cloud tool

With Vaitly Guides · coming in the next update

Show it once. Share the guide.

  • Capture a window or a whole display, including settings screens
  • Steps made from clicks and screen changes, with keyboard shortcuts as keycaps if you want them
  • Opaque redaction boxes for hostnames, keys and account details
  • Made and kept on your computer; nothing is uploaded

Guides you could make this week

Start with the questions you answer most.

1Connect to the VPN
2Install a printer
3Set up multi-factor sign-in
4Request software
5Set up a new laptop
6Recover a deleted file

Four tools, one app

The rest of the job, in the same app.

Dictation

Reply to tickets by speaking, in any help desk, without leaving the keyboard.

Vaitly Meetings

Incident and change calls written up with no bot, with the actions and owners.

Polish and search

Find what was decided in last month's change review.

Questions

IT and operations.

Can I use it on confidential systems?

Guides are made on your computer and nothing is uploaded. Redactions and crops are flattened into the exported picture. Check your own organisation's policy before capturing a system.

Does it work on Windows?

Vaitly Voice runs on Mac and Windows. Guides comes with the next update on the Mac first, and Windows follows once it has been tested there.

Be first to try it

Tell me when Guides is ready.

One email when Vaitly Guides arrives in VV, and nothing else. We do not share your address, and you can ask us to delete it at any time.

By pressing Notify me you agree that Vaitly Limited may email you once about Guides. See the privacy policy.